Water bills promise: rise will stay below inflation, and more help for those who struggle

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Water firm Affinity says it will be keeping any increase in charges below the rate of inflation for the coming year – and making life easier for people on lower incomes.

Water bills for many households on low incomes can be reduced if they switch to a fixed rate bill, says the company.

Affinity already boasts one of the lowest average water bills in the country.

Tariffs will increase by 0.6 per cent on average next year, and the new flat rate tariff for qualifying low income households will be available from April. The firm has also confirmed £100m investment in its network.

Chief executive Richard Bienfait said: “We will not only keep water bills below inflation for the coming year but we are also committed to do so for the next five years up to 2020.

“We recognise that our customers are continuing to see pressures on household budgets and we are making sure that we keep our bills as low as possible by increasing further the efficiency of our operations.”

Affinity Water is one of the first in the country to offer the flat rate tariff option, following consultation which has included in-depth customer research and surveys.