Train firm suffers low ranking from users

Published on 18/02/2013 17:10

Train operator London Midland has been ranked sixth from the bottom in a customer poll about the best and worst UK train companies.

The firm was given a 45 per cent approval rating by the 431 customers that were surveyed by consumer publisher Which?

Research carried out in November asked adults about their train journeys in the past 12 months with scores based on overall satisfaction and likelihood to recommend the company.

The train company to come bottom in the table was First Capital Connect, while top of the poll was Richard Branson’s Virgin Trains.

In the survey breakdown London Midland was given two stars out of five by customers for frequency, punctuality, reliability and room but secured three stars for cleanliness and value for money.

A spokesman for the train firm said: “Independent watchdog Passenger Focus last month reported that 83% of passengers are satisfied with London Midland services. This survey also saw us achieve some of the highest scores of the London Midland franchise so far. We will continue to work hard to deliver services that passengers want and expect.”

The watchdog survey was carried out in autumn last year – between September 1 and November 12 – and showed customer satisfaction with facilities and services had improved when compared to the same questionnaire carried out in spring 2012. However, there was a drop in satisfaction for frequency of trains, punctuality, length of time journey was scheduled to take and the ease of being able to get on and off.

Out of the 35 questions put to train users, the most were dissatisfied with London Midland’s availability of seating – 30 per cent ranked it as poor.

News

Looking for...

Featured advertisers

Jobs

Search for a job

Motors

Search for a car

Make Model Price from Price to

Property

Search for a house

Buy Rent

Bedrooms Price from Price from Price to Price to

What is a Cookie?
What is a Flash Cookie?
Can I opt out of receiving Cookies?
About our Cookies

Cookies are small data files which are sent to your browser (Internet Explorer, Firefox, Chrome etc) from a website you visit. They are stored on your electronic device.
This is a type of cookie which is collected by Adobe Flash media player (it is also called a Local Shared Object) - a piece of software you may already have on your electronic device to help you watch online videos and listen to podcasts.
Yes there are a number of options available, you can set your browser either to reject all cookies, to allow only "trusted" sites to set them, or to only accept them from the site you are currently on.

However, please note - if you block/delete all cookies, some features of our websites, such as remembering your login details, or the site branding for your local newspaper may not function as a result.
The types of cookies we, our ad network and technology partners use are listed below:
- Revenue Science ►
  
  A tool used by some of our advertisers to target adverts to you based on pages you have visited in the past. To opt out of this type of targeting you can visit the 'Your Online Choices' website by clicking here.
- Google Ads ►
  
  Our sites contain advertising from Google; these use cookies to ensure you get adverts relevant to you. You can tailor the type of ads you receive by visiting here or to opt out of this type of targeting you can visit the 'Your Online Choices' website by clicking here.
- Webtrends / Google Analytics ►
  
  This is used to help us identify unique visitors to our websites. This data is anonymous and we cannot use this to uniquely identify individuals and their usage of the sites.
- Dart for Publishers ►
  
  This comes from our ad serving technology and is used to track how many times you have seen a particular ad on our sites, so that you don't just see one advert but an even spread. This information is not used by us for any other type of audience recording or monitoring.
- ComScore ►
  
  ComScore monitor and externally verify our site traffic data for use within the advertising industry. Any data collected is anonymous statistical data and cannot be traced back to an individual.
- Local Targeting ►
  
  Our Classified websites (Photos, Motors, Jobs and Property Today) use cookies to ensure you get the correct local newspaper branding and content when you visit them. These cookies store no personally identifiable information.
- Grapeshot ►
  
  We use Grapeshot as a contextual targeting technology, allowing us to create custom groups of stories outside out of our usual site navigation. Grapeshot stores the categories of story you have been exposed to. Their privacy policy and opt out option can be accessed here.
- Subscriptions Online ►
  
  Our partner for Newspaper subscriptions online stores data from the forms you complete in these to increase the usability of the site and enhance user experience.
- Add This ►
  
  Add This provides the social networking widget found in many of our pages. This widget gives you the tools to bookmark our websites, blog, share, tweet and email our content to a friend.
- 3rd Party Cookies ►
  
  We use Advertising agencies to provide us with some of the advertising on our websites. These include (but are not limited to) Specific Media, The Rubicon Project, AdJug, AdConion, Context Web. Please click on the provider name to visit their opt-out page.

Train firm suffers low ranking from users

Top stories

News