Scrutiny committee witness 999 calls

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Herts County Councillors who put healthcare under the microscope have praised the ambulance service after they saw exactly what happens when 999 calls comes in.

Members of Herts County Council’s Health Overview & Scrutiny Committee (HOSC) visited the Emergency Operations Centre (EOC) in Bedford and the Hazardous Area Response Team (HART) in Melbourn.

During the visit, the HOSC members were able to witness exactly what happens when a 999 emergency call is received and how calls are categorised.

The visit to the the HART base in Melbourn was to find out more about the specialist training and equipment the ambulance service has and the types of incidents they attend to help patients.

Senior locality manager for North East Hertfordshire Darren Meads said: “We are really grateful for the councillors taking the time to come and see the improvements we are making in the ambulance service in Hertfordshire.

“We received positive feedback from all the members and it was great to be able to show the councillors how we operate, along with the superb work of our staff.”

HART are paramedics with skills such as specialist training and personal protective equipment (PPE) who can work in difficult environments, allowing them to provide emergency patient care faster at the scene of a major incident.

Last month, EEAST published the results of its most recent patient survey results showing that 100% of patients said they were very satisfied or satisfied with the service.