London Midland thanks customers who stayed away over Bank Holiday

London Midland provided rail replacement coaches at Hemel Hempstead railway station during track improvement works
London Midland provided rail replacement coaches at Hemel Hempstead railway station during track improvement works
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London Midland has thanked the passengers who avoided train travel over a disastrous Bank Holiday weekend for rail users.

Improvement works being carried out in the Watford area by Network Rail meant all of the operator’s trains from Hemel Hempstead to the capital were suspended over the three days to Monday.

Journeys for those who did need to travel involved changes and coach replacement services, which took commuters to North London’s Stanmore instead of the usual stop, Euston.

The changes had been publicised in advance but were also subject to alteration due to works on the London Underground Northern Line.

A planned three-day walkout by tube workers was initially due to start from Bank Holiday Monday but was suspended, providing some relief for those who did choose to travel in the capital.

The London Midland suspension was the first of a series of weekend closures, as part of Network Rail’s £81m plan to provide a ‘more reliable and robust railway’ between Milton Keynes and London Euston – passing through Tring, Berkhamsted, Hemel Hempstead, Apsley and Kings Langley stations.

The use of rail replacement coaches at Hemel Hempstead railway station also meant the facility’s car park was reduced to a third of its normal capacity.

London Midland’s head of west coast services Barrie Cottam said: “It was clear that many of our passengers got the message to plan their journey with another operator or to avoid travel altogether.

“This really helped and we are grateful to those who made alternative plans.

“Our teams did a good job ensuring that passengers travelling with London Midland reached their destination as quickly and easily as possible.

“Our efforts are now focussed on doing an even better job during the August closures.

“I’d like to thank passengers for the patience, understanding and cooperation that they displayed over the weekend.”

The additional rail closures will take place on the following dates.

> 2014:

Saturday, August 9 to Monday, August 11

Saturday, August 16 to Monday, August 18

Saturday, August 23 to Monday, August 25

Wednesday, December 24 to Monday, December 29

> 2015:

Saturday, February 14 to Monday, February 16

Saturday, February 21 to Monday, February 23

Friday, April 3 to Tuesday, April 7