A home for people with mental health needs has cleaned up its act after it failed to comply with national care standards.
Priory Grange in Felden, Hemel Hempstead, received a damning report in March and was found to be lacking in areas including how patients’ dignity was promoted, how their health needs were met and staff training methods.
The live-in hospital for the mentally ill and those with learning difficulties or substance misuse problems was re-inspected by the Care Quality Commission in August. Published results show it now comes up to standard.
A commission spokesman said: “At our last inspection of Priory Grange, we identified a range of concerns about the care people received, and the poor care practices we observed. When we returned to inspect this service a new manager had been appointed and we found significant improvements had been made.”
Inspectors spoke to 11 of the 28 residents during the re-inspection. One said: “My views are taken very seriously by all the professionals present. If my view is unsafe they explain the reasons.”
Priory regional operations director James Willis said: “Everyone has worked tirelessly to ensure that the matters raised by the CQC have been addressed and we are very pleased this has happened quickly and to their complete satisfaction.
“The new manager has brought in highly skilled and experienced staff and, as acknowledged by the CQC, they have made significant and sustainable improvements.”
Mountbatten Lodge in the town is awaiting published results of a re-inspection, after being ordered to improve by the CQC. Highview Lodge in Cherry Orchard is yet to be re-inspected after also falling short of national standards.