Boss of Gadebridge care home says they’re ‘putting things right’ after watchdog inspectors order improvements

The boss of a Gadebridge care home has said they are doing everything possible to get things right after being ordered to improve by a health watchdog.

Highview Lodge in Cherry Orchard is the third care home in the area deemed to be falling short of national standards by the Care Quality Commission.

Inspectors, who visited in July, failed the facility on treating people with respect and involving them in their care, meeting people’s needs and standards of staffing.

Logan Logeswaran, managing director of Runwood Homes, which runs Highview Lodge, said: “There is no need to panic and worry about it.

“This is a slight dip in the performance of the home and we are doing everything to get this right.”

During the surprise inspections it was discovered that people were left unattended and unstimulated for long periods, often when staff were busy getting people up and washed in the mornings.

Workers had unreasonable workloads and inspectors said some residents were unkempt, some being dressed in unsuitable clothing that did not always cover them adequately.

The commission’s report said that there were not enough qualified, skilled or experienced staff to meet people’s needs and that care plans were not updated.

Mr Logeswaran said that since the inspection staff had been recruited, training and workloads reviewed and two full time managers temporarily drafted in to support the care home manager while improvements are made.

The Gazette has previously reported that Mountbatten Lodge in the town and Priory Grange in Felden have also put together urgent action plans after being ordered to improve by inspectors.