Barclays apology after faulty ATM on Tring High Street ‘sucked in cash’

Brian Scarth
Brian Scarth

Barclays bank has apologised after a man had to grapple with a cash machine to withdraw his cash and lost £20 in the process.

The faulty ATM meant customers’s money was being sucked back in before they had chace to take it.

Barclays said the machine has since been repaired by engineers.

Sales manager Brian Scarth, 63, used the machine on Tring High Street last week, and he was shocked to see £20 disappear.

“It was a real inconvenience,” he said. “The flap didn’t push the cash out far enough and although I grabbed hold of it, I had to quickly move my finger out of the way because it was sucking the cash in.

“I also spoke to someone who lost £50 and it takes two weeks to get your money refunded.”

Mr Scarth, who lives in Tring, reported the fault to staff who recorded his name and contact details but he is yet to receive a refund.

A Barclays spokesman said: “We are aware of this matter and apologise for any inconvenience caused.

“Any customers affected by the use of this ATM, should speak to our local branch staff.”